Shipping.

Your delivery quote

Domestic and international delivery are charged separately from the painting and any selected frame. Checkout calculates an order-specific shipping charge from your saved delivery address and the framed or unframed option for every selected original. Published carrier prices and packing profiles are used where available. Unconfirmed routes use conservative estimates for freight, packing, protection, clearance and handling, so shipping is included in your complete total before payment. Estimated shipping is identified at checkout; it does not represent a carrier booking. Calculating a quote does not charge you or reserve an original. We do not promise a fixed worldwide delivery period.

Your approved quote appears with your selection and in Account > Orders. Review the delivery service, quote validity, separate delivery and handling charge and complete total in the currency actually charged before paying. Changing a painting, framing option or saved delivery address requires a matching new quote. An expired quote must be refreshed before a new checkout order can be created. An already issued payment order keeps its recorded selection and total.

A verified captured live payment creates a paid order. Account > Orders shows its preparation status; tracking appears when actual carrier details are recorded. A clearly labelled Razorpay test payment, saved address or enquiry does not book a shipment or create a physical paid order.

Charges, framing and packaging

The delivery and handling quote includes carrier pricing or a freight estimate, protective packing, a protection allowance and applicable delivery-tax and clearance allowances, together with handling, logistics reserves and payment-processing costs. The studio arranges the actual service and protection before dispatch. These costs form one charge agreed before payment and do not change according to the payment method you select. An issued payment order keeps its quoted charge. The artwork, selected framing and shipping charges remain separate from one another. Choose Framed to include a physical frame or Unframed to purchase the painting without one. The website's framed display presentation does not imply complimentary physical framing or shipping.

New delivery quotes are recorded in USD and rounded upward to the next US$10, using the studio's fixed INR100 per catalogue US dollar. Other display currencies convert this same shipping charge; rounding is not applied independently to each painting or display currency. When comparing carrier offers, the studio considers the complete cost of eligible tracked services that accept the artwork and the required protection. A quote is not a promise of the lowest price across every carrier or of services that have not been confirmed.

Multi-painting orders use the relevant packing profile for each work. Until a combined packing arrangement is established, each original is costed as a separate protected parcel. A carrier's billable weight may be the larger of packed weight and dimensional weight, with its own weight increments and parcel limits. Separate boxes retain any per-parcel minimum charges. Combined-box or multi-piece savings apply where a suitable packing profile and carrier rule support them.

The studio will arrange protective packaging suitable for the work and agreed service. Special requirements, framing or a particular delivery service must be agreed before dispatch. Your purchase confirmation identifies what is included.

Your delivery information

Check the recipient name, complete address, postal code, country and any contact details needed by the carrier before confirming a purchase. Tell us promptly about address changes. After dispatch, a change depends on the carrier; any added charge will be explained before you accept it.

The studio's correspondence address is not a public collection point. In-person collection, if available, requires a separate appointment and written agreement.

Dispatch, tracking and delays

We will notify you when a confirmed purchase is dispatched and share available carrier and tracking information. Signature or appointment requirements will be explained as part of the delivery arrangements. Estimates can be affected by customs, weather or service disruption.

If the agreed schedule changes, we will tell you and discuss your options. Contact us if tracking stops updating or a parcel appears lost. We will investigate with the carrier; that investigation does not remove a remedy for non-delivery or a legally actionable delay.

International destinations

International shipping quotes include destination-based customs and clearance allowances. An allowance is a budgeting estimate, not a statement of a destination's statutory tax rate. The studio arranges the actual carrier and clearance requirements before dispatch. If an exceptional service restriction prevents delivery, we will contact you to agree an alternative or resolve the undeliverable order under applicable law. We will not declare a false value or describe a sale as a gift.

We will explain any information or document needed for lawful clearance. Do not send identity documents unnecessarily. Material delivery restrictions or uncertainties must be discussed before you accept the purchase.

Inspecting your delivery

Check the packaging before opening and the work promptly on arrival. Photograph visible damage and, where practical, ask the carrier to record it. Keep the work, packaging and shipping label during assessment. Signing for a parcel does not itself waive a claim for concealed transit damage.

Handle broken or hazardous material safely. If unpacking or returning the contents is unsafe, ask the studio for instructions rather than sending them independently.

Damage and unsuccessful delivery

Email rfb@ruskinfelix.com about suspected transit damage as soon as reasonably possible, ideally within 7 calendar days, with the purchase reference and available photographs. Our Returns & refunds policy covers assessment, arranged returns and refund timing. The reporting request does not remove mandatory consumer rights.

If a parcel is returned because delivery could not be completed, we will contact you and agree the next step. Any proposed redelivery charge is disclosed first. An undelivered work is not automatically treated as a successfully delivered, non-refundable purchase.

Delivery assistance

Ruskin Felix Barar, owner of Ruskin Felix Art, F-2002, Lodha Bel Air, Jogeshwari West, Andheri, Mumbai - 400102, Maharashtra, India. Email rfb@ruskinfelix.com with the work or request reference. Consumer complaints are acknowledged within 48 hours and we seek to resolve them within one month, without postponing an earlier legal obligation.

Related policies: Terms, Returns & refunds and Privacy.